Residential Treatment Team Unit Manager (FT)

  • Job Tracking ID: 512394-662881
  • Job Location: Dousman, WI
  • Job Level: Management
  • Level of Education: BA/BS
  • Job Type: Full-Time/Regular
  • Date Updated: December 28, 2018
  • Years of Experience: 2 - 5 Years
  • Starting Date: ASAP

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Job Description:


Manage a living unit for youth, ensuring the culture is consistent with trauma sensitive, family focused, community based and best practice principles.  Responsible for coaching and developing youth care staff ensuring they are engaged and aligned with Lad Lake policies and procedures.   Ensure staffing ratios, safety of residents, and physical conditions meet state licensing regulations and budget parameters. Case Management responsibilities including: scheduling coverage for court hearings, internal and external treatment meetings, report writing, and serving as the primary contact for external team representatives.


  1. Unit Responsibilities
    1. Responsible for knowing, following, and implementing all DCF-52 licensing regulations in relation to unit staffing, safety, and overall physical conditions of the unit.
    2. Responsible for knowing, following and meeting all Council on Accreditation (COA) standards
    3. Take responsibility for all budgets pertaining to the unit (personnel costs, recreation, clothing, chore wages, etc.) and routinely monitor and verify that unit is within budget.
    4. Responsible to work closely with the Unit Therapist, Lead Staff and Out of Home Care Coordinator to ensure Trauma Informed Care principals are taught, modeled and practiced by staff members as a model of behavior management of the unit.
    5. Prepare for and facilitate weekly unit staff meetings.  Schedule the training component of the meeting.
    6. Assist in the maintenance of central records as defined to be in compliance with Lad Lake, Inc., licensing, and Counsel on Accreditation (COA) standards.
    7. Be available to oversee and approve the use of confinement to ensure that established guidelines are met.
    8. Provide training for staff as requested by the Out of Home Care Coordinator, Director of Residential Services and the Human Resources department.
    9. Responsible to meet with Lead Staff weekly to ensure consistency in expectations and procedures.
    10. Ensure unit activity schedule is completed weekly and adhered to including recreation, educational and therapeutic groups.
    11. Perform other related duties as required and assigned.
  2. Supervision Responsibilities
    1. Responsible with the Lead Staff and Unit Therapist for forming a cohesive team being consistent with policies, discipline, and recognition.
    2. Maintain a caring atmosphere within the team.
    3. Seek and maintain a positive approach to treatment.
    4. Responsible for the scheduling of the unit staff and for making sure all shifts are covered adequately and covering them if a Youth Care Worker cannot be found in emergencies.
    5. Ensure all Youth Care Workers receive the training required by state licensing and Lad Lake in the required time frame as well as training that enables them to function appropriately on the job which could include but is not limited to day-to-day unit operations, behavior management and group management trainings.
    6. Evaluate Youth Care Workers with the assistance of the Lead Staff in accordance with the Youth Care Step Plan presently being used at Lad Lake.
    7. Facilitate regular coaching sessions with direct reports and document using the Lad Lake format.
    8. In consultation with the Out of Home Care Coordinator, recommend hiring, recognition, discipline, and termination of staff to the Human Resources Department.
    9. Recommend staff salary adjustments to the Out of Home Care Coordinator
    10. Promote positive team relationships with all departments and programs at Lad Lake.
    11. Will be required to carry a cell phone and are expected to be accessible 24/7.
    12. Responsible to work with the Lead Staff to ensure we have a trauma sensitive enriched environment for our youth to live in and our staff to work in.
    13. Ensure that performance management, risk reduction, quality improvement, contract or regulatory compliance is managed using an inclusive and data-driven focus that sets priorities for improvements aligned with ongoing strategic initiatives and have a measurable impact on outcomes. 
  3. Responsibilities to Residents
    1. Meet with resident groups weekly to discuss unit rules, point system, restitution, rewards, privileges, staff-resident relationship, unit recreation, and school progress.
    2. Attend evaluation conferences and take part in unit intakes and discharge staffing.
    3. Coordinate with the Therapists, the Lead Staff and Youth Care Workers’ implementation of the residents’ treatment plan.
    4. Ensure independent living skills are being taught to all residents.
    5. Ensure Workforce Development opportunities are available to the eligible residents.

Experience and Skills:

Education/Experience Must meet one of the following qualifications: A bachelor’s or master’s degree (preferred) in social work, sociology, psychology, or related field, or special education with certification for emotional disturbance or learning disabilities and experience which is specifically related to the client population being served.  Also, a minimum of 2 years of supervision experience and be certified as a Professional Level Youth Care Worker through the Child and Youth Care Certification Institute or get certified in the first 6 months of employment.

Skills: Ability to prioritize work; ability to supervise and manage staff effectively; demonstrated analytical skills; and proficiency in interpersonal relations and communication with direct reports, direct supervisor, colleagues, Lad Lake Senior Leadership and other individuals inside and outside the agency.

The primary clients this manager will be serving are adolescent girls age 12 to 17 who have been commercially sexually exploited. 

Job Benefits:

  • PTO accrual of 16 days a year 
  • 7 Paid Holidays including an additional Floating Holiday
  • Free meals when eating with clients
  • Casual dress
  • Company paid training/ongoing professional development opportunities
  • Medical Benefits- We pay up to 90% of the medical premiums
  • Opportunities for advancement