To develop, coordinate and manage resources for the benefit of clients, their families and Lad Lake. Individual will collect and process mentoring referrals in a timely manager, assign cases and coordinate communications with all parties. Recruit, hire and provide orientation and training to new mentors. Supervise mentors and their cases providing the necessary support and assistance as needed. Process notes, time sheets and expense sheets.
- Collect and process referral information from potential purchase agencies assigning cases in a timely manner and in the best interest of the individual or family referred.
- Communicate change-in-status client information to intra-agency parties as they may require.
- Oversee service provision to ensure client safety and quality of service.
- Provide timely intervention in cases that have been reported as problematic, or are failing to meet service requirements.
- Provide direct supervision to service providers, overseeing interviewing, orientation, training, coaching, termination and monitoring of case notes.
- Provide training opportunities to staff members identifying optimal training topics and potential resources for such training.
- Assists in the recruitment of needed program staff and completion of required hiring tasks.
- Provide annual written performance reviews on all assigned staff.
- Notify immediate supervisor of on-the-job staff misconduct that is considered to be inappropriate, or in any way endangers the emotional or physical health of the clients in care.
- Provide Lad Lake’s Accounting and Clerical departments with required time-sensitive information.
- Address feedback from customers, both purchasers and clients, so as to satisfy their concerns and to ensure minimum standards of service.
- Attend meetings for visitation cases, both in-home and at referring agency locations.
- Attend trainings required by purchasing agencies.
- Maintain good working relationships with program liaisons, care managers and staff from other Lad Lake departments.
- Continue education through conferences and trainings relevant to current and new approaches to providing community based programs.
Education: A Bachelor’s Degree in the areas of social work, psychology, sociology or criminal justice preferred.
Skills: A self-start, who works effectively without close supervision. Demonstrates accuracy, completeness and conveys a positive outlook. Has the ability to organize work and manage time efficiently. Must possess excellent verbal and written communication skills. Must be proficient in Microsoft Office applications and previous experience with PMI systems preferred. Ability to effectively present information, both in person and on the phone, and respond to questions from groups of managers, clients, customers and the general public.
Experience: Individual will have a strong background in case management or youth care work. Previous supervisory experience is helpful. Must be able to meet Lad Lake’s Driver’s Guidelines.